Here are general instructions for adding an account to your authenticator app for 2FA.
Two-Factor Authentication (2FA) is an extra step in the security process that reconfirms your identity. When you log in to the web site, a unique code is sent to your personal authenticator app account. The code changes every 30 seconds. You will be required to enter the code to gain access to the portal.
There are several steps, but each step is very quick and simple. You’ll only have to perform this setup once. If you need help, call us.
These instructions assume you have already downloaded the Authy app on your phone. If you haven’t, you should download it to your mobile device before proceeding.
Log into the web site you need to secure with 2FA with the credentials you’ve been given or have created.
If you haven’t previously set up 2FA for this web site login, you’ll see instructions with a picture like the one below:
Open the Authy App that you previously installed on your phone. Please note the pictures below may not be 100% accurate because the app interface can change slightly at any time:
Click the gear in the upper right to go to Settings:
Now click the Accounts button at the bottom of the screen:
Click the plus sign in the upper right to add a new account:
Tap the big blue button at the bottom. Then hold you phone up to your computer screen so the app on your phone can scan and read the QR code on your computer screen:
After you successfully scan the QR code from your computer screen into your phone, you’ll see a screen similar to the one below on your phone:
(You can ignore the message to select another logo unless your aesthetic sensibility is disturbed by the generic logo.)
If you wish, you can type in a name that’s easy to remember:
Tap the big blue “Done” button in the app. Tap Exit on the upper left corner on your phone.
Now search for the account you just created in the app by typing in the search bar. You’ll see a code on your phone:
Important: Your code will be different from the code in the picture above.
Now enter the code you see on your app in the field in the web site on your computer screen where you are asked to enter a "code", a "one time code", an "OTP code", etc:
Click “Submit” or "Save". You’ve finished setting up 2FA. Your account is now secure!
From now on, every time you log into your account, you will be prompted for a new code. You can go to the account on your app to get the new code from your app and enter it on your computer.
Important: Once you have set up Authy, enable authenticator backups to ensure you don't lose access to your logins. Here's how to Enable Backups in Authy App on your mobile device